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The nature of the concern determines if another agency such as the Department for Children and Families (DCF), law enforcement, fire marshal, or food program may be involved in an investigation. For example, if a child care complaint includes concerns of abuse, neglect, or lack of supervision, a DCF social worker may accompany the surveyor.
When a surveyor is conducting an investigation with another agency, each agency will conduct its own investigation and document its own findings. Even though other agencies involved may have no findings, there may be noncompliance cited by the surveyor. Other agency results must be requested from that agency.
If a complaint is unsubstantiated the complaint displayed through the Online Dissemination System will indicate - unsubstantiated. If noncompliance was found unrelated to the complaint, those findings are available online.
If the complaint is substantiated: