What if there is a small amount of liquid or white powder in the bottle. Is it safe to use?

Yes. The manufacturer adds sodium thiosulfate to each bottle prior to sterilization. Depending on the environmental conditions, the sodium thiosulfate could be liquid droplets or dry out and leave a powder. The sodium thiosulfate removes the chlorine from the sample and works if it is in liquid or powder form.

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1. I missed my collection day. What do I do?
2. Can you test my well?
3. What about water supply address or personnel changes?
4. How does the Lab mail out the collection kits?
5. How do I handle collection kits that are delivered while I still have bottles to collect?
6. What can I do if I have sent my sample, but forgot to fill out the collection card?
7. What if there is a small amount of liquid or white powder in the bottle. Is it safe to use?
8. What should I do if the lid on the bottle is loose?
9. I had a positive sample and sent in a box of 3 Repeat samples, and now I have another box of 3 samples, what are they for?
10. I collected my sample but forgot to mail it or I know my sample will be too old.
11. Where do I take the replacement for my rejected sample?