What can I do if I have sent my sample, but forgot to fill out the collection card?

If the collection date, time, location, chlorine residual, or the collector's name is missing we will call you, one time, using the number we have on file. We will leave a message with the clerk, secretary, or answering service for you to call us. You will have until noon the next day to return the call or we will reject the sample and send you a replacement kit and you will have to collect another sample.

If you realize that you left off information after sending your sample, you can call the lab at 785-291-3075, and we can update your form when it arrives at the lab.

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1. I missed my collection day. What do I do?
2. Can you test my well?
3. What about water supply address or personnel changes?
4. How does the Lab mail out the collection kits?
5. How do I handle collection kits that are delivered while I still have bottles to collect?
6. What can I do if I have sent my sample, but forgot to fill out the collection card?
7. What if there is a small amount of liquid or white powder in the bottle. Is it safe to use?
8. What should I do if the lid on the bottle is loose?
9. I had a positive sample and sent in a box of 3 Repeat samples, and now I have another box of 3 samples, what are they for?
10. I collected my sample but forgot to mail it or I know my sample will be too old.
11. Where do I take the replacement for my rejected sample?