What happens if complaint is concluded substantiated?

If the complaint is substantiated:

  • The provider is required to correct all findings within five calendar days of the survey.
  • The surveyor may return to the facility unannounced to verify compliance.
  • If serious or repeat findings are found, the Kansas Department of Health and Environment (KDHE) may consider denial of an application, civil penalty, suspension of a permit or license, or revocation of a license. The licensee has the right to appeal these actions.
  • If findings from a visit reveal that children need to be protected from abuse, abandonment, or any other substantial threat to their health or safety, KDHE may issue an Emergency Suspension. Although subject to appeal, an Emergency Suspension results in immediate closure.

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1. What happens after a complaint is received for a licensed child care facility?
2. What if another agency is involved?
3. What happens if complaint is concluded unsubstantiated?
4. What happens if complaint is concluded substantiated?