What happens after a complaint is received for a licensed child care facility?
  • The surveyor will begin the initial investigation review within 5 days of receipt of the complaint.
  • There will be an unannounced onsite visit to the child care facility, this may or may not occur within 5 days of receiving the complaint.
  • The surveyor will provide the reason for the visit but will not reveal the identity of the person(s) submitting the complaint.
  • A walkthrough of the entire child care facility will be conducted by the surveyor to observe the environment, staff, and the children in care.
  • If the complaint involves concerns about the environment, the surveyor may take pictures.
  • Files for children and adults will be reviewed. Contact information from files may be obtained to gather information from parents and staff.
  • Findings of non-compliance will be documented on a Notice of Survey Findings (NOSF) form and will be available to the public on the online dissemination portal once the complaint has been completed by the surveyor and reviewed by the Kansas Department of Health and Environment staff.

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1. What happens after a complaint is received for a licensed child care facility?
2. What if another agency is involved?
3. What happens if complaint is concluded unsubstantiated?
4. What happens if complaint is concluded substantiated?