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Posted on: March 13, 2023

KDHE Announces Steps KanCare Members Can Take to Reduce Risk of Losing Health Coverage

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The Kansas Department of Health and Environment (KDHE) reinforces the need for Kansans enrolled in the Kansas Medicaid (KanCare) program to keep their contact information updated and to be on the lookout for important information from KanCare in the mail. Eligibility reviews have paused since March 2020 and are resuming in April due to changes in federal law. 

“We are working diligently to provide information to everyone impacted by the ending of the special federal pandemic rules that temporarily paused the re-enrollment process. Our intent at KDHE is to minimize any surprises about coverage and eligibility,” said Janet Stanek, Secretary, Kansas Department of Health and Environment. 

KDHE has increased communication with enrollees, health care providers, and other stakeholder groups in regular contact with the KanCare enrollee community to share this information. In addition, KanCare has updated its website to make it easier for people enrolled in Medicaid to update their contact information and complete the verification process.

KDHE recommends the following for individuals or families that are KanCare members: 

  • On the KanCare website, click the red chat bubble in the lower right of your screen or call 1-800-792-4884 and give the KanCare Clearinghouse your most current address, phone number, or any other contact information that has recently changed. 
  • KanCare will let you know when to renew your Kansas Medicaid eligibility. Be on the lookout for your notice in the mail and respond immediately to requests for information.
  • If you receive a notice in the mail, return the completed renewal form by mail to the address shown on the form. 

KDHE will continue to provide information on the KanCare homepage. You can complete your renewal online through the Medical Consumer Self-Service Portal after you have created an account in the portal and linked your medical case. When it is time for you to complete your renewal, log into your account. The option to complete a KanCare review will appear under “Access my KanCare.”

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