Holistic Care Coordination

Accessing community and health services can sometimes feel like putting a puzzle together. A puzzle that you do not know what it looks like, you do not know how many pieces you need to complete the puzzle, and you have to go on a scavenger hunt to find them. Each piece of the puzzle is different, but critical to the overall picture. Watch the Holistic Care Coordination (HCC) Overview Video to learn more.

What is Holistic Care Coordination?

Ways of coordinating care have been referred to as many things: case management, targeted care management, service coordination, care coordination, and more.

Holistic Care Coordination (HCC) is an approach to coordinating the services, care, and support a person might need. This is done in a holistic or "whole-person" manner. 

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What makes HCC unique is that it is a patient- and family-centered approach that considers the person, their circumstances, and their medical, behavioral, educational, social, developmental, and financial needs. Most of those previous definitions only focus in on one of these aspects or components of a person's life. Engaging in this holistic manner recognizes that you can't silo, or separate, the person from their circumstances - and that their circumstances impact their health and well-being, educational and career outcomes, community inclusion and engagement, and overall life experiences.

This holistic approach is rooted in a deep belief that collaboration is essential to supporting patients and their families. When it comes to parenting, many adopt the adage, "It takes a village." This is also true with providing care coordination in a holistic manner. Recognizing that each organization, service provider, health or community system, and member of the family may hold a piece of the puzzle. Relationships between the individual/family served and all types of providers is critically important to support improved access and outcomes. Watch the HCC Relationships Video to learn more.