Complaint Hotline

To file a complaint concerning abuse, neglect or exploitation or any other patient or client care issues in a medical care facility or provider regulated by the Kansas Department of Health and Environment (KDHE), Health Facilities Program, Acute and Continuing Care and or certified by the Centers for Medicare and Medicare (CMS) such as Hospitals (Acute Care, Specialty or Private Psychiatric), Critical Access Hospitals, Ambulatory Surgical Centers, Rural Health Clinics, End Stage Renal Disease facilities, Home Health Agencies, Hospice providers, Intermediate Care Facilities for Individuals with Intellectual Disabilities, Birthing Centers, Transplant Centers, Comprehensive Outpatient Rehabilitation Facilities, Mobile X-ray & Outpatient Physical Therapy providers contact:

Kansas Department of Aging and Disability (KDADS) Services Toll Free HOTLINE at 800-842-0078.
Hours of Operation: Monday through Friday - 8 am to 5 pm.
FAX: 785-296-0256

If you are a facility or provider listed above and wish to self-report a complaint concerning abuse, neglect or exploitation or any other patient or client care issue occurring in your workplace, please complete the Reporting Form (PDF) and FAX to the KDADS Hotline at 785-296-0256.

KDHE contracts with KDADS and the Hotline services for the management of complaint intakes for facility types we license/certify. Once the intake has been filed, we are notified to initiate the investigation process.