File a Complaint - Licensed Child Care Facility
The Kansas Department of Health and Environment (KDHE) administers the child care licensing law and issues licenses for child care facilities. The main purpose of regulation is to protect the health, safety, and welfare of children receiving care away from their homes.
If there is a regulatory concern, KDHE is required to conduct an on-site visit, also called a complaint survey, to determine if the child care facility is in compliance with regulations. Concerns reported about someone providing child care without a license are also investigated and involve an on-site visit by a child care surveyor. Once a complaint is submitted it cannot be "withdrawn".
How to Submit an Online Complaint
Please read all of the following information before proceeding:
- It is important for you to complete all sections of this form so your complaint can be fully evaluated. If a particular section does not apply to your situation, simply type N/A (not applicable) in the space.
- If you wish to file a complaint by phone please call 785-296-1270. Child Care Licensing hours are Monday through Friday (except legal holidays) from 8 am to 5 pm.
- Once your complaint is reviewed you may be contacted by a Child Care Licensing Surveyor if more information is needed.
- By submitting a complaint, you acknowledge that the information you submit is accurate. This does not mean that it is necessary for you to be able to "prove" that the allegation being made is true, only that you do not knowingly give false information in your complaint.
- The complainant's information is not disclosed during the investigation however if the investigation leads to legal enforcement the complainant may be called to testify.
- Allegations are investigated and must be verified independently for a substantiated finding.