Domain 5: Care Coordination Workforce

It is essential care coordinators meet the needs of those they serve. This doesn't always equate to a specific credential or degree; one's life experiences are valuable when connecting to and supporting others. What matters is the care coordination team is bolstered by educational opportunities, technical assistance and hands-on support. 

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Care Coordination Workforce Video

  1. Hire & Train
  2. Caseload & Payment
  3. Evaluate Services
  4. Sustainability

Hire and train staff for care coordination.

  • Find the right person.  Hired care coordinators should have the credentials and experience that best meet the needs of the population they serve and the ability to navigate through individual serving systems (health, social, etc.) (see Standards 5.1 and 5.3 for more information).

  • Build a diverse workforce.   Individuals hired into the workforce should be culturally, linguistically, racially and ethnically diverse (see Standard 5.2 for more information).

  • Plan for training. Training for care coordinators should be ongoing to continue to expand abilities. A variety of training topics important for care coordinators include confidentiality, implicit bias, motivational interviewing and more (see Standard 5.4 for more information). 

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