Relationship building is a central part of providing Holistic Care Coordination (HCC), so it's critical that you provide this support with a focus on the whole person, which must include a focus on all aspects of a persons' life and family. It's important to use a strengths-based approach, focusing on encouragement, empowerment and education for the individual and their family.
Encourage growth. Assessment results should be used to recognize and incorporate the individual's and family's strengths and help them grow in their understanding and self-management of their health conditions and, ultimately, meet their goals (see Standard 4.1 for more information).
Engage families. Utilize tools to encourage families to use their strengths, expanding their understanding of the condition(s), growing in their own self-management and self-efficacy skills and gaining the knowledge and skills to reach their goals (see Standard 4.1 for more information).
Lived experience. Care coordination can be done well by family members and people with lived experiences, but all individuals should be appropriately compensated for their work in coordinating care (see Standard 4.3 for more information).
Compensation plan. Care coordination done by individuals with lived experience is great. Create a plan to provide appropriate compensation for all care coordination services (see Standard 4.3 for more information).